July 20, 2017

FAQs

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Frequently Asked Questions

WE ARE HERE TO ANSWER ALL YOUR INQUIRIES REGARDING ODOO AND OUR SERVICES. PLEASE LOOK AT THIS QUESTIONS BELOW WHICH MAY CORRESPOND TO YOUR INQUIRIES
What is Enterprise Resource Planning (ERP)?

Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.

Can Odoo modules stand independently

Yes. Odoo is a highly flexible platform. You can use sales modules independently from human resource modules and vice versa. This is the advantage of Odoo. Its platform is highly modular, yet it delivers the integration when needed without affecting the functions.

Why Odoo and not something else?

Researches have proven that success of a start up is directly correlated to the number of “O” in its name – think about Facebook, Google, Yahoo!, and the likes. Seriously, we thought it is a cool name you can easily pronounce in any language. Fortunately, Fabien – the CEO – had purchased the domain years ago and it does not exists any domain names with 4 letters anymore (all combinations have been booked). The 4 rounds (3 ‘o’ and 1 ‘d’) are very distinctive which allowed us to design a logo and/or icon that is the name without having to add an extra shape or icon. Lastly, it does not mean anything, which is great as it will help us build a great brand, free of strong name associations and connotations.

Is Odoo suitable for my business? Does it apply to any industry?

Odoo modules are very dynamic, flexible, reliable, and powerful. It was originally designed for small and medium businesses, however, large companies such as Danone, Canonical, La Poste have implemented Odoo in their operations and it works! It works in any industry, however, you will likely need an IT consultant to implement the system for you. We happily provide those implementation services!

How would Odoo help my business?

Odoo is extremely flexible and can be highly customized. Since Odoo is made up of a collection of evolving business apps, our added value to you is constantly increasing.

How is Odoo better than Microsoft Dynamics or SAP Business One?
  • Real time process – it can be accessed everywhere at any time due to its web based interface
  • Faster communication. Because it can be accessed from anywhere, it makes communication faster within the departments.
  • No special hardware and no installation. You can start entryingyour data into the software from any computer as long as there is internet connectivity.
  • Based on modern and up-to-date technologies. This platform is continually updated and is refreshed with new modules every year because Odoo@Belgium manages the platform.
  • Odoo has many modules because it is developed by developers around the world.
  • Unlike other ERP platforms, you get the license for free. Thus, you get a bigger portion of your budget for implementation and customization, which is the core process of ERP implementation in which you need to focus on. You do not need to pay yearly license fee such as in the case of SAP or Microsoft Dynamics.
  • Easily Integrated. Having and operatinga disintegrated ERP system in your company is highly challenging, especially when it comes to issues with data consistency. With Odoo, your modules are in integrated one place. People from the different departments are working on one system using one master data, which does not only result in efficiency but also data consistency.
Why choose Odoo?

1. Truly Comprehensive

Odoo / OpenERP offers plethoraof functionalities and over 1000 modules, which can be implemented to meet your business requirements. With a lot of features and functionalities this platform can be said to be a complete system that fulfills all the requirements of any sized enterprise.

2. Simply Modular

This platform is highly modular. You can get started with Odoo / OpenERP with just few basic modules and can add the rest later as you need.

3. Up-to-date Technology

Odoo/OpenERP is based on modern and up-to-date technologies. This platform is regularly updated alongside changes in technologies.

4. Reduces the Usage Cost

Unlike other ERP platforms, you get the license for free, and so you can allot a bigger portion of your budget for implementation and customization wherever needed.

5. Easily Integrated

Handling several ERP systems at a time may face many challenges, such as lack of standardized business processes, data consistency in different systems etc. But Odoo Integration is easy to configure and it can easily be integrated with other ERPs only to improve their efficiency.

6. Can be Customized

This platform offers high flexibility and thus can easily be customized to fulfill the business requirements. In a highly competitive era, enterprises will need a constant push and innovation to tune up with the changing business scenario.

7. Available for Free

You can easily download the software free of charge, and use it effectively.

Why would I need an implementation service?

For small and medium enterprise, implementation can be difficult. It’s because you need to analyse your entire systems, streamline your operations, match them with Odoo Standards, develop custom modules, implement them in your system, and train your people to operate the system. This can be very challenging! We are ready to take this challenge of building the Odoo system which is accessible online whenever you go, wherever you go!

How much would it cost to implement an Odoo system in my company?

It really depends. We need to assess the complexity of your company: the business process, the functionsthat you require, the modules needed, and the size of your company. On average the implementation cost for small and medium enterprise had ranged between $50,000 – $500,000 USD, again this would vary upon complexity of the project and the human resources involved.

How long would it take to implement an Odoo System in my company?

This again depends on the complexity of the project. Our team has implemented projects in varying duration between 6 months to as long as 15 months. The size of your company and the complexity of your business process matters and these heavily impact the project’s duration.

What is the difference between OpenERP and Odoo?

We believe the current name does not reflect the offering of the company anymore. While Odoo remains an Open Source ERP, it is much more than just that. With the new Website Builder, POS applications, and the eCommerce storefront, the community moved into a new territory where no ERP has gone before.

We needed a new name to reflect the new horizon ahead of us.

What is included in implementation service?

Pre-analysis : gathering user requirement to establish project scope and define what will be covered by OpenERP and what need customization.

Analysis : map business process, design and customize workflow, reports, and user’s roles

Implementation : implements modules, gather feedback from users, UAT

Deployment : migrate data on to server, prepare user manuals, train users.

If I’m interested, What should I do?

We are very happy to answer your inquiry. Just contact us using the form from the contact us page. We will reply within 3 business days on average.

What is included in pre-analysis phase?

The pre-analysis phase is one of the most critical parts of the project. It is the phase during which the information is gathered from the users in order to establish a project scope which will define what will be covered by standard functionalities of Odoo and what require customization.

An analysis will be planned with your project manager to clearly define your needs based on the Odoo functional coverage and propose solutions through the Odoo official modules. Customized functionalities will be made customized according to your specifications.

What is included in analysis phase?

This analysis phase is critical into transforming the customer’s requirement into detailed specifications. In this phase, we define the business process blue print of the scope involved. The methodology used on OpenERP project goes into many details. We offer you four types of customization:

i. Screens: Change in screen, or creating new screens based on your needs

ii. Work-flows: Change in any work-flow to adept OpenERP process to your company flows

iii. Role Configuration: We can automate actions based on the business process and configure specific role within the business process

iv. Reports: We can develop a new reports or do changes in to the existing reports based on your needs.

The detailed analysis will also provide the information required to assess the cost of the development of new modules when required.

What is included in implementation phase?

In this phase, customized modules undergo through User Acceptance Tests to ensure that the specified modules are compliant with his expectations. The implementation phase, which is based on sprints, ensures continuous feedback throughout the development. As soon as specifications are evaluated and confirmed, our team will conduct final functional and technical check to ensure that initial user requirements are met.

What is included in deployment phase?

The deployment phase will include data migration and user training. Our expert will define templates of .CSV files to be imported in OpenERP. Data from existing applications will all be migrated into OpenERP server. OpenERP can be deployed by two methods:

i. Internal Server: with this option, users must have in internal hardware server to store all of their data. OpenERP could be accessed internally and online. Users pay initial hardware fee for data storage.

ii. Software as Service (SaaS): with this option, all internal data would be kept online at external server. Users pay monthly fee for data storage service.

My business is in the service industry (i.e. Restaurants, Hotels, etc), can you help us?

Our current focus is in the manufacturing and real estate management industry. However, we are able to do implementation service in any other industries as well. Our partner, Adsoft, has performed implementation services in various industries from mining, service, technology, consumer staples, healthcare (hospital), and financial (banking) industry. We basically have all the portfolios needed to perform the implementation service.

You stated that you performed a service to implement Odoo’s Document Management System (DMS) for business management system (ISO 9001, 14001, HACCP, Balance Score Card). How does this work?

What usually happens is that many of our customers would have already implemented the business management system in their company (ISO 9001, 14001, HACCP, Balance Score Card, etc). What we do is that we organize this business system using Odoo’s Document Management System (DMS) which is all digitalized. The advantage? You can access all your documents online and you do not need to waste a bunch of papers to store and organize these documents. Our DMS does not only help you save paper costs but help you manage your business faster and better.

In the other scenario, you may not have implemented these management systems in your company. In that case, we, alongside our partner Premysis Consulting, will help you set up the business management systems (ISO 9001, 14001, HACCP, Balance Scorecard, etc) using Odoo’s Document Management System. This combined service will make your live even better.

What does migration services cover?
What is Innotek Enterprise & Why would I need a support and maintenance service?

Innotek enterprise is three-year support and maintenance contract for your Odoo platform. Following system deployment and when your Odoo platform has been running, there would be always be bugs that may cause error. Innotek Enterprise takes care of this error and ensures that your operations are running without issues. Innotek Enterprise also provides support to you when, during operations, you encounter issues operating your modules. Here at Innotek, we are happy to assist you at times of difficulties.

What is included in support and maintenance?

Innotek Enterprise also provides support to you when, during operations, you encounter issues operating your modules. You will benefit from the following services:

i. Unlimited Support

ii. Unlimited Bug-fix

iii. Private Modules Allowed

How much would it cost to support and maintain an Odoo system in my company?

This depends on the complexity of your system. We would determine the cost from a percentage of the implementation costs. We usually charge a fixed price of 20% from your implementation cost. However, for an exact quote, please contact us.

What must be prepared to do migration?

You just have to send us your database and code of your version implementations and our partner will take care of everything. Our partner migrate the code and the data to the latest stable version at a very reasonable price.

What is included in unlimited support from Innotek?

Support is also fully included in the annual Innotek Enterprise annual fee. This protects you in case of both functional and technical difficulties after the deployment of application. Our staff is fully dedicated to support you after the project implementation. In case of technical issues, you can just call us for problem solutions and training. The training included only covered modules that are implemented by us.